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Resume

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Michael P. Burns, MCSE

3254 Bayo Vista, Alameda, CA 94501

Mobile: 510-394-5336

michael@keenmonkey.com

TECHNICAL PROFICIENCIES

PROFESSIONAL EXPERIENCE

SENIOR NETWORK ENGINEER, KLH Consulting, Santa Rosa, CA                                                     01/15 – 09/17

Supply full range of IT services, including network management and security, IT strategy, planning, implementation, and support for healthcare, winery, and small businesses across the Bay Area. Specializing in “one shot” assessments and turnaround engagements.

• • Migrated EMR solution from another vendor and transitioned support services to new organizations 

  • Standardized assessment of potential clients and new projects to ease transition to operational support 

  • Recovered 99% data from multiple loss scenarios (ransomware, hardware failure) through practiced and risk aware methods 

  • Ensured deliverables met in crises endangering completion of implementation projects and recovery from security breaches

  • Provided guidance to technical and administrative staff for better internal efficiency and client communications

SR SYSTEMS & STORAGE ENGINEER, Oleen Pinnacle Consulting, Little Rock, AR                        04/14 – 01/15

Manage the infrastructure of a hosted eClinicalWorks electronic medical records environment, shared by a non-profit coalition of 17 health centers across 4 counties.  Focus on restoring and maintaining system integrity, and transitioning hosting to vendor and self managed environments. In addition to engineering, provide HIPAA guidance, vendor management, and proper technical planning.

• • Established policies and procedures for staff to ensure a manageable workload and reduce break/fix calls

  • Reduced monitoring alerts 85% to enable help desk to focus on core duties

  • Improved application performance 20% by redesigning storage and compute resource allocations

  • Increased time to resolution by documenting environment and standardizing configurations

  • Eased prior client frustrations with results, transparency, communication, and accessibility

INFORMATION TECHNOLOGY CONSULTANT, Keen Monkey, Sacramento, CA                                  03/00 - 01/15

Provide technology expertise to small businesses looking to grow, upgrade, or simply resolve impending issues. Focus is on the client's ability to run their business, using simple, value-driven approaches that minimize future complications.

• Reduced the technical burdens for the non-technical staff of a non-profit by establishing user-friendly backup, secure remote access, and workstation management

• Cut monthly costs 40% for a merchant by replacing costly T1 with broadband and Sonicwall VPN appliance

• Streamlined an online retailer's remote work flow by adding Outlook Web Access, remote console, and backup over SSH

• Improved efficiency for a private financial analyst group by creating a LAN to share data, internet, and printing

• Educated users and reduced ongoing support by composing a simple reference and automating common maintenance tasks

TECHNICAL CONSULTANT - SYSTEMS ENGINEER, Chevron, San Ramon, CA                                 04/09 - 04/13

Migrated highly secure credit card settlement system from an IBM mainframe to a Windows runtime for a Fortune 500 energy provider. Roles involve architecture, implementation,security management and remediation of PCI, CIS, and internal policies and standards, system performance and reliability, change management, business continuity, and solutions consulting.

• Reduced operating costs $4 million annually by migrating proprietary COBOL application  

• Designed layered security for several interacting applications while maintaining ease of user access 

• Maintain 99% uptime for 24x7 mission critical system 

• Ensure data security with SSL, SSH, PGP, and encrypted SAN

• Established monitoring, alerting, and auditing to ensure integrity and preempt issues

• Processing $80MM and 2,200,000 transactions per day

SYSTEMS ENGINEER, ASSISTANT IS MANAGER, Debevoise & Plimpton LLP, Washington, DC     02/02 - 09/07

Maintained an 85 user, 23 server office for a top-ten international law firm. Responsibilities included project planning, evaluation, testing, implementation, change control, and support of switches, routers, remote access, servers, and PBX. Absorbed Litigation Support role, creating databases of external data and advising lawyers in discovery.

• Saved $60,000 annually and delivered materials 3 times faster by strategically outsourcing tasks based on ROI

• Increased hardware lifespan 20% by engineering resource allocation, environmental controls, and power distribution

• Improved secure user mobility by implementing wireless roaming, Citrix, RSA SecurID, Checkpoint VPN, and Blackberry

• Established procedures for maintenance, targeted backup and threat scanning, server consolidation, and virtualization

• Preempted problems and maintained uptime and performance by initiating monitoring and alerting with PRTG and SNMP

NETWORK ENGINEER, Data Communications, BJC Health System, Saint Louis, MO                      01/00 - 02/01

Provided infrastructure management and lead implementation projects for 96 sites and 12,000 users of one of the largest non-profit healthcare organizations in the United States.

• Advanced completion of a Cisco switch upgrade 7 weeks ahead of schedule utilizing HP OpenView and CiscoWorks

• Improved application reliability and decreased broadcast traffic 800% by replacing IDXRad LAT protocols with TCP/IP

SYSTEMS ANALYST, Information Systems, BJC Health System, Saint Louis, MO                             04/98 - 01/00

Provided technical project management and Windows and Unix systems management of the Cerner Millennium clinical application for 600 clients in three consistently top-ranked hospitals. Duties included proposals, planning, evaluation, systems and network management, deployment, training, and levels I-II-III support.

• Expedited deliverables by designing remote client management across 3 campuses using Tivoli and ZENworks

• Decreased boot time 40% and application launch 20% by redesigning directory services

• Ensured business continuity and viability by standardizing administration, support, and training

• Increased team productivity and support effectiveness by creating reliable, remote access solution

TECHNICAL ANALYST, IBM Global Services, Saint Louis, MO                                                             05/97 - 04/98

Contributed to end-user problem resolutions as a lead technical analyst of a central customer service center for 10,000 users of northern Illinois' primary electricity utility.

• Developed and taught analyst training and created online documentation increasing efficiency and surpassing metrics

• Provided problem prediction, preemptive resolution, and support for local servers and clients

MESSAGING SYSTEMS ADMINISTRATOR, Moog Automotive, Saint Louis, MO                                02/97 - 05/97

Performed systems management with Novell GroupWise and NetWare, Apple Mac OS, and IBM OS/2 for an international auto parts manufacturer.

• Accelerated a 550 user migration project 30% by simplifying and standardizing administration

IT SPECIALIST, Refresh/Retrofit, Integrated Systems Solutions Corp, Saint Louis, MO                   01/96 - 02/97

Deployed NT/NetWare PC configurations and provided levels I-II-III and MAC support for a 15,000 user aerospace and defense contractor. Created extensive documentation for end-users.

• Increased efficiency of orders and requests by applying Total Quality Management and process improvement techniques

• Expedited multi-million dollar software licensing audits from 2 weeks to 4 hours by developing automated SQL process 

EDUCATION and CERTIFICATION

Bachelor of Arts, Psychology, Minor in Business, Washington University, Saint Louis, MO                 Aug 1996

Microsoft Certified Systems Engineer, Microsoft Corp.                                                                              Jun 2000

Certified Information Systems Security Professional, ISC                                                                    in progress

Cisco Certified Network Associate Routing and Switching, Cisco Systems, Inc.                               in progress

Secret Security Clearance, Department of Defense                                                                                    Mar 1996